Last updated November 2026
These are the terms for our monthly plans. Each is month to month with nothing up front. Your quote names your plan and its dates, and you sign these terms with it. Offer A and Get Found have separate rules, each labeled below: if you are signing Get Found, read “Get Found: rules for this plan”, not the Offer A rules.
- Offer A: “It’s Already Built” — We launch, host, and run the new site you already previewed, on your own domain. $297/mo.
- Get Found — For a shop that keeps its own site: Google Business Profile cleanup at setup, weekly posts, replies to your Google reviews, review requests to your customers, monthly photos and a monthly rank report. We leave your site alone. “Get Found” is the plan’s name, not a promise: no promises on rankings, calls, jobs or revenue. $197/mo.
Who this agreement is between
This agreement is between KA Digital Labs LLC (“KA”) and the business that signs it (the “Client”). It starts on the Signing Date.
The Quote above is part of this agreement. It names the offer, its monthly fee, the Start Slot, and any agency-contract bridge.
KA signs this agreement with the typed signature of its owner, shown with the Client’s signature, and adopts that typed signature as its own.
In quoted promises, “you” means the Client and “we” means KA. The person signing confirms they can sign for the business.
Offer A: defined terms
KA: KA Digital Labs LLC.
Client: the business that signs.
Signing Date: the day the Client signs online.
Start Slot: the earliest date KA can begin the build, written in the Quote. KA builds one launch at a time.
Ready Date: the day KA has all three of: (a) at least 10 photos the Client owns, or written OK to launch with KA’s licensed stock photos; (b) written OK on all page text (an email reply counts); and (c) working DNS access: delegate access at the registrar, or a scheduled 15-minute screen share.
Launch Date: the day the new site loads on the Client’s domain, confirmed by KA’s launch email.
Billing Cycle: one month, starting on the first charge date, billed in advance.
Paid Month: a monthly fee that was charged and not refunded or waived.
Lead Report: sent by the 5th of each month. It covers forms and tap-to-call clicks.
Offer A: rules for this plan (Get Found has its own rules, further down this page)
Nothing up front. There is no setup fee.
Month to month, cancel any time. The Client can cancel by email to contact@kadigitallabs.com. KA confirms each cancellation by email within 1 business day. The plan ends at the end of the month already paid for. There are no refunds for part of a month.
Each offer carries only its own guarantee. They don’t stack.
The Client’s monthly price is locked for 3 years from the Launch Date. After that, it can rise at most once a year, by no more than 5%, and KA emails the Client at least 60 days before. The Client can cancel any time. The only other fee change is the one this agreement sets: the step-down below. Sales tax the law requires is extra. Moving to another offer means that offer’s fee from the move date. A Client who leaves and comes back gets no new first-bill-on-day-31 period.
KA may close for up to 10 business days a year, with at least 7 days’ notice by email. While KA is closed, all response and turnaround times pause, including fixing a site that’s down. If illness or an emergency stops KA working without notice, the same pause applies, and KA tells the Client as soon as it can.
Optional add-ons, when KA offers them, are added only through a separate signed quote. Each one follows the add-on terms in force when the Client adds it, with its own price lock and cancel rules, and ends when this plan ends.
3-business-day launch: the 3 business days count from the later of the Ready Date and the Start Slot. If KA misses it, the first paid month is waived. That is the only remedy. If the Client takes more than 5 business days to answer a KA request, the clock pauses. If the Ready Date doesn’t happen within 30 days of signing, either side can cancel and owe nothing.
How the domain is connected: KA points www at the new site from the Client’s current DNS, and the bare domain forwards to it at the registrar. Nameservers move only if there’s no other way, and then KA gets written OK first. KA saves a copy of all DNS records before any change. KA never touches email records, and the launch test includes a test email.
KA keeps the Client’s business information confidential and shares it only with service providers that help run the plan, such as payments, code hosting, hosting, email, analytics and AI drafting tools, only to provide it.
Reviews on the site: the business’s Google reviews, shown live from Google in Google’s own order (Google picks which reviews and the order; KA can’t), never picked or filtered by star rating, with a link to read them all on Google.
Nonpayment: a failed card is retried for 7 days. The site is paused on day 14, counting the failed charge date as day 1, and the plan ends on day 30. A chargeback pauses everything at once.
KA may end the plan for nonpayment, illegal content, false license or insurance claims, abusive conduct, or a Google policy suspension the Client caused. If KA ends it for any other reason (with 30 days’ notice), the Client gets the site files with no handoff fee.
Exit (any offer): the site comes down on the end date. KA restores the Client’s DNS from the saved copy within 3 business days; if the old host is gone, KA points the domain where the Client says. Leads are sent as a CSV within 10 business days.
Ownership: the domain, the Client’s photos and logo, their leads, their Google accounts, and their ad accounts are always the Client’s. After 12 Paid Months, the design choices made only for the Client’s site, its text (as far as KA owns it), and the Client’s images transfer to the Client. KA’s template, code, and layout system stay KA’s, and the Client gets a permanent license to use them for that site. Before 12 Paid Months, the site files cost a one-time handoff fee: Offer A’s monthly fee ($297) times the Paid Months left until 12. For example, after 4 Paid Months, the fee is 8 × $297 = $2,376. After 12 Paid Months, the fee is $0. Stock photos stay under their license or get swapped out.
What KA never does: promise rankings, a number of jobs, or revenue; write, buy, or reward reviews, or ask only happy customers; pay for ads; buy the domain; manage the Client’s email; give legal, license, or insurance advice; or send marketing texts. Under this plan, KA doesn’t record calls.
What the Client always does: holds the domain in their own name; supplies photos they own (or OKs stock); keeps every claim true (license, insurance, warranty); approves text in writing; keeps a card on file; and answers KA’s requests within 5 business days.
Agency-contract bridge (any offer). Proof: the signed agency contract showing its end date, and the domain in a registrar account in the Client’s name. Billing: the first bill is on the later of day 31 after the Launch Date and the day after the agency contract ends, and never later than 90 days after the Launch Date. It never makes the first bill earlier than day 31. Limits: one bridge per business, and it ends early if the agency contract ends early. What it doesn’t cover: text from the agency’s site isn’t reused unless the Client owns it.
Limit of liability
To the fullest extent the law allows, neither KA nor the Client is liable to the other for lost profits or indirect, special, or consequential damages. KA’s total liability under this agreement will not be more than the plan fees the Client has paid KA under it, except that this limit doesn’t reduce the credits, refunds, and guarantees this agreement promises: KA pays those as written.
The Client agrees to cover KA’s costs if someone makes a claim against KA because of content or materials, phone numbers, contacts, or consent information the Client gave KA, or the Client’s breach of this agreement.
General terms
KA and the Client are independent businesses. KA is not the Client’s employee. KA may use trusted subcontractors, and KA remains responsible for their work.
This agreement is governed by the laws of the State of North Carolina. Any dispute will be handled in the state or federal courts located in Mecklenburg County, North Carolina.
This agreement and the Quote are the whole agreement between KA and the Client about this plan. If they conflict on price or dates, the Quote controls. Changes must be in writing, and email counts. If any part can’t be enforced, the rest still applies.
Offer A: “It’s Already Built”
What it is: a monthly plan where KA builds, hosts, and runs the new site the Client already previewed, on their own domain.
KA does: launch the pages listed in the Quote (home, up to 6 service pages, town pages only for towns with real content, a gallery, and a quote page); a quote form with photo upload; tap-to-call; a Google reviews feed; a review link and a printed-card QR code; hosting, SSL, uptime and security monitoring, and daily backups; 1 hour of edits a month, done within 2 business days (unused time doesn’t roll over); and the monthly Lead Report.
KA does not: add new pages or features (those are priced from the menu); run ads; manage the Google Business Profile, reply to reviews or send review requests (Get Found and the Growth care plan do those).
Fees: $297/mo. First charge on day 31 after the Launch Date. A reminder email goes out 7 days before.
After 12 Paid Months, the plan becomes KA’s Essentials care plan at $149/mo, with the same site and Essentials’ monthly services. It stays under these plan terms (month to month, cancel any time), and the price lock keeps counting from the Launch Date.
Promise, in these exact words: “Cancel by email within 30 days after launch and you owe nothing. Not happy? Ask within 90 days after launch, and we’ll refund your most recent month, take the site down and point your domain wherever you say.” Refunds are paid within 10 business days. The refund is the most recent month the Client paid, and the plan ends.
Measurement: KA’s form log and tap-to-call click log, which the Client can see.
Referral credit: if the Client refers a business that KA has not emailed, called or visited in the 90 days before the referral (KA checks its records before it gives the credit), and that business signs a KA plan and pays its first month, KA credits the Client one month of the Client’s own plan fee (the fee the Client pays when the credit is given) against a future bill. KA gives it after the referred business’s first Billing Cycle has ended, so a referral that cancels in its first month earns nothing. The Client has to be a current client with a running plan when the credit is given, and can’t refer itself. The credit comes off a future bill, has no cash value, can’t be combined with another credit on the same charge (a credit already waiting is used first), and ends if the Client’s plan ends.
Get Found: defined terms
Setup Date: the day the Client has signed this agreement and has given KA manager access to the Client’s Google Business Profile. KA records it and emails the Client.
Customer List: the name, email address and date of each customer whose job email the Client copies or forwards to KA’s private address for the Client, so KA can send them review requests.
Get Found: rules for this plan
Nothing up front. There is no setup fee.
Month to month, cancel any time. The Client can cancel by email to contact@kadigitallabs.com. KA confirms each cancellation by email within 1 business day. The plan ends at the end of the month already paid for. There are no refunds for part of a month.
The Client’s monthly price is locked for 3 years from the Setup Date. After that, it can rise at most once a year, by no more than 5%, and KA emails the Client at least 60 days before. The Client can cancel any time. Sales tax the law requires is extra. A Client who leaves and comes back gets no new first-bill-on-day-31 period and today’s price.
KA may close for up to 10 business days a year, with at least 7 days’ notice by email. While KA is closed, all response and turnaround times pause, including fixing a site that’s down. If illness or an emergency stops KA working without notice, the same pause applies, and KA tells the Client as soon as it can.
Optional add-ons, when KA offers them, are added only through a separate signed quote. Each one follows the add-on terms in force when the Client adds it, with its own price lock and cancel rules, and ends when this plan ends.
KA keeps the Client’s business information confidential and shares it only with service providers that help run the plan, such as payments, email delivery, hosting and AI drafting tools, only to provide it.
Nonpayment: a failed card is retried for 7 days. KA may pause the services on day 14, counting the failed charge date as day 1, and the plan ends on day 30. A chargeback pauses everything at once.
KA may end the plan for nonpayment, illegal content, false license or insurance claims, abusive conduct, or a Google policy suspension the Client caused. If KA ends it for any other reason, KA gives 30 days’ notice.
What KA never does: touch the Client’s website; write, buy or reward reviews, or ask only happy customers; ask for a review to be changed or removed; offer anything in a review reply; run ads; or promise rankings, calls, jobs or revenue. “Get Found” is the plan’s name, never a promise. There are no promises on rankings.
What the Client always does: keeps every claim true (license, insurance, warranty); gives KA manager access to the Google Business Profile and keeps it; owns the photos it sends KA and has the OK of anyone identifiable in them; keeps a card on file; and answers KA’s requests within 5 business days.
Get Found
What it is: a monthly plan for a business that keeps its own website and wants to be found and reviewed more. KA leaves the Client’s website alone.
KA does: (1) profile cleanup at setup: the Google Business Profile’s categories (the fewest that fit), services, service areas, hours, description and photos, following Google’s “Guidelines for representing your business”, after the Client OKs the profile facts in writing; (2) a weekly Google Business Profile post, drafted with AI from the Client’s own business details and approved by KA before it’s published; (3) a review request to each customer on the Customer List, sent right after their job (see below); (4) replies to the Client’s new Google reviews, in the Client’s voice, drafted with AI tools and checked by KA: replies to 4-star and 5-star reviews under the consent below, and a 1-star, 2-star or 3-star review gets no reply unless the Client OKs one; (5) job photos added to the profile each month from photos the Client sends; and (6) a monthly “where you rank” report: where the business shows on Google Maps and in search for up to 5 search-and-town pairs agreed with the Client, checked at up to 25 points around the Client’s location and shown as a map, plus Google’s own counts from the profile of call taps, direction requests and website clicks, labelled as what Google reports and never as results KA produced (Google counts taps on Call, not completed calls).
Fees: $197/mo. First charge on day 31 after the Setup Date. A reminder email goes out 7 days before.
Cancel: any time, by email to contact@kadigitallabs.com. The plan ends at the end of the month already paid for. There are no refunds for part of a month.
Upgrade to Offer A: if the Client signs an Offer A agreement, Get Found stops at that signing, and the last Get Found month the Client paid (up to $197) is credited once against Offer A’s first charge. Offer A’s own terms, day-31 first charge and promise start fresh from its Launch Date. If the credit meets a founding-price first charge, the founding price applies and the credit comes off the first full-price month instead. The credit can’t be combined with a referral credit on the same charge, and it has no cash value.
Referral credit: if the Client refers a business that KA has not emailed, called or visited in the 90 days before the referral (KA checks its records before it gives the credit), and that business signs a KA plan and pays its first month, KA credits the Client one month of the Client’s own plan fee (the fee the Client pays when the credit is given) against a future bill. KA gives it after the referred business’s first Billing Cycle has ended, so a referral that cancels in its first month earns nothing. The Client has to be a current client with a running plan when the credit is given, and can’t refer itself. The credit comes off a future bill, has no cash value, can’t be combined with another credit on the same charge (a credit already waiting is used first), and ends if the Client’s plan ends.
Google profile access, profile changes, review replies, photos, review requests and the Customer List
Profile access: the Client gives KA manager access to the Google Business Profile, stays an owner, and can ask KA to change or remove any post, reply or photo at any time. KA acts on the request within 1 business day. Posts, replies and photos stay on the Client’s profile when the plan ends. KA removes its own access within 3 business days after the plan ends.
Profile changes: KA changes the profile’s categories, services, service areas, hours, description and photos only after the Client OKs the profile facts in writing (an email reply counts), and follows Google’s “Guidelines for representing your business”. KA emails the Client a plain list of any change KA makes to the profile’s facts (categories, services, service areas, hours, description and managers) within 48 hours. Posts, replies and photos are listed in the monthly report instead. If a KA edit makes Google ask the Client to verify the profile again, or suspends it, KA tells the Client right away and helps re-verify. That does not change the fee or any other term, and KA does not promise that Google will verify or restore the profile.
Review replies: KA drafts replies to the Client’s new Google reviews, in the Client’s voice, with AI tools KA uses, and checks each one before it is posted. By ticking the separate review-reply box when signing, the Client gives KA its prior, specific and express consent to post replies to 4-star and 5-star reviews. The box is optional and starts unticked, and signing does not depend on it. The Client can withdraw that consent at any time by email to contact@kadigitallabs.com. Without that consent, every reply waits for the Client’s OK. A 1-star, 2-star or 3-star review gets no reply unless the Client OKs one, and the Client can tell KA “no reply” for any review. A reply never offers the reviewer anything, never asks for a review to be changed or removed, never threatens or accuses anyone, and never shares job details or personal information. The review text and the reviewer’s name are sent to those AI tools to draft the reply, and the tool provider’s own policy governs how long it keeps them. The Customer List is never sent to them.
Monthly photos: each month KA adds job photos to the profile from photos the Client sends. The Client confirms that it owns them and that anyone who can be identified in them (faces, house numbers, license plates) has OK’d it. KA may decline a photo.
Review requests: KA gives the Client a private email address. The Client adds it as a copy (Cc or Bcc) on the invoice or job-complete emails it sends its customers, or forwards those emails to it. From each email KA keeps only the customer’s name, email address and the date, and deletes the rest of the email at once. KA never keeps amounts, job details or attachments. Review requests start on the date KA emails the Client its private address; jobs before then are not asked. KA sends that customer one review request within 3 business days. KA does not filter requests to happy customers, and offers no rewards, discounts or quotas for reviews. KA does not send a request to a customer who has opted out or who was already asked in the last 12 months. If the Client’s job software already sends Google review requests and the Client tells KA, KA does not send requests for those customers, so nobody is asked twice.
How the emails are sent: each review-request email is commercial email sent in the Client’s business name (the From and Reply-To), with KA named as the sending service. Each one shows the Client’s postal address and has a one-click opt-out. KA sends them from KA’s own sending domain set up for this plan, through an email sending service separate from the one KA uses for its own email, never from the domains KA uses for its own cold outreach. The Client gives KA its postal address for this.
Opt-outs: when a customer uses the opt-out link in a review request, KA stops emailing them at once. Customers’ replies go to the Client (the Reply-To), so when a customer replies asking to stop or to unsubscribe, the Client forwards the reply to KA within 1 business day, and KA stops emailing that customer within 1 business day of getting it. KA keeps a permanent suppression list. While this plan runs it holds each opted-out customer’s email address and the date. Within 30 days after the plan ends the plain addresses are deleted, and only a one-way scrambled code (hash) of each address and the date stay, so the customer is never emailed again by KA for this Client, even if the Client copies them again. KA Digital Labs LLC holds the list. KA gives the Client a copy of the opt-out list on request and when this plan ends, before the plain addresses are deleted, so the Client does not email those customers either. Each opt-out link keeps working for at least 30 days after the email is sent.
The Customer List: the Client confirms that each customer it copies to KA just had a job with the Client and gave the Client their email address, that it will not copy KA on emails to anyone who has asked not to be contacted, and that it has the right to share these details with KA. The Client copies KA on the job email for every customer (using one setting that copies every such email, where its software has one) and never picks customers by how happy they seem. KA uses the Customer List only to send this plan’s review requests. KA does not sell it, share it, or use it for anything else, and does not send it to AI tools. KA shares it only with the email-delivery and hosting providers that help send the emails and store the list.
Deleting the list: KA deletes each customer’s entry in the Customer List 12 months after it arrives, and the whole Customer List within 30 days after the plan ends or the Client asks sooner, and tells the Client by email when it’s done. Backup copies are deleted within 35 days after that. A customer who has opted out, or whose Client’s software already sends review requests, is only counted, not stored. The only thing kept is the suppression list above.
The Client agrees to cover KA’s costs if someone makes a claim against KA because the Client gave KA a Customer List it had no right to give.
Signing electronically
The Client agrees to sign this agreement and receive notices, invoices, and records electronically. Before the Client signs, KA emails a one-time code to the email address in the Quote, and the Client enters it to confirm it’s them. Typing their name, entering the code, and checking both boxes (the agreement box and the billing box) has the same effect as signing on paper. KA records the Client’s name, email, the time, IP address and browser, each step taken to sign, and a digital fingerprint of this exact document. KA keeps a copy of the exact text signed and emails the Client a copy. The Client can ask for a paper copy at any time.
Version 2026-11-09a